1. What payment methods are available in Venora Store?
    We accept all credit and debit cards, PayPal, bank transfer, and online payment services such as Apple Pay and Google Pay.

  2. Do you offer international shipping?
    Yes, we ship to most countries in the world, and you can check the availability of shipping to your area during the checkout process.

  3. How long does it take to deliver an order?
    Delivery time depends on your location, but it usually takes 3-7 business days for domestic shipping, and 7-14 business days for international shipping.

  4. How can I track my order after purchasing it?
    Once your order has shipped, we will send you a tracking number via email or text message so you can easily track your shipment.

  5. Can I modify or cancel my order after completing the purchase?
    Yes, you can modify or cancel your order within 24 hours of completing the purchase, provided that it has not yet shipped.

Products and Quality

  1. Are the jewelry and watches original?
    Yes, all of our products are made of high quality materials such as stainless steel, sterling silver, and fine gemstones, and we guarantee superior quality in every piece.

  2. What materials are used in jewelry?
    We offer a variety of jewelry made of 18k gold, 925 sterling silver, plated stainless steel, and fine cubic zirconia stones .

  3. Are watches and jewelry waterproof?
    Water resistance varies by product. Details of each product's water resistance can be found in its description on the product page.

  4. How do I care for my jewelry to keep it shiny?
    It is recommended to avoid direct exposure to water, perfumes, and cosmetics. It is also preferable to store it in a special box to maintain its quality.

10. What do I do if I receive a damaged or different product than what I ordered?
If you receive a damaged or incorrect product, please contact us within 48 hours of receipt and we will send a replacement or issue a full refund.

Offers and discounts

  1. Do you offer discounts or special offers?
    Yes, we offer periodic promotions and seasonal discounts on some products. Follow our website or subscribe to our newsletter to get the latest offers.

  2. Is there a loyalty program or reward points?
    Yes, we have a Venora Rewards Program where you can earn points on every purchase and redeem them for discounts on future orders.

Support and Customer Service

  1. How can I contact customer service?
    You can contact us via email, live chat on the website, or via WhatsApp during official business hours .

  2. Do you have a physical store or are you an online store only?
    We are an online store specialized in selling luxury watches and jewelry, but we have partnerships with local stores in some countries, and you can check the nearest point of sale to you through our website

If you have any further questions, please feel free to contact our team – we are here to serve you with love.