At Venora, we strive to ensure our customers' satisfaction by providing the best shopping experience. That's why we have carefully crafted our return and exchange policy to ensure your peace of mind when purchasing products from our store. We are committed to providing clear and fair procedures for returning or exchanging products in the event of any problems.

1. Return Policy

You can return the products if they are not satisfactory to you, but you must take into account some of the following conditions:

1.1 Return Terms:

  • Returns must be made within 14 days of receipt of the product.
  • The product must be in its original condition, unused or unopened, and must contain all original accessories such as manuals, boxes, and papers.
  • Returns are not accepted for products that have been damaged as a result of improper use or that have been altered from their original condition.
  • Returned products must be in their original packaging and have their tags attached.

1.2 How to submit a refund request:

  • You can contact our customer service via email or phone to request a return.
  • A return form will be sent with instructions on how to return the product.
  • You are requested to send the product to the address specified in the return instructions.

1.3 Refund:

  • After receiving the returned product and checking its condition, the return request will be processed and the amount will be refunded to the same payment method used.
  • It may take up to 48 business hours to process your return.
  • In the event that the product is returned due to a product defect or an error on our part, the shipping costs will be covered.

2. Replacement Policy

If you wish to exchange the product, we offer you the possibility of exchanging the products in line with your desire, provided that they are within the following conditions:

2.1 Replacement Terms:

  • Replacement request must be submitted within 48 hours of receipt of the product.
  • The product must be in its original condition, unused, with all original attachments such as boxes, papers, manuals, labels, and covers.
  • Products that have been damaged or used improperly will not be accepted for exchange.

2.2 How to submit a replacement request:

  • Please contact our customer service team via email or phone to assist you with the exchange process.
  • Detailed instructions on how to return and exchange the product will be sent.
  • The exchanged product must be sent in the original packaging, and shipping costs will be paid in case of exchange due to change of desire or wrong choice.

2.3 Product Replacement:

  • After receiving and inspecting the returned product, we will send the replacement product directly.
  • If the replacement product is not available in stock, it will be replaced with a product of similar specifications or value.

3. Exceptions

There are some cases where returns or exchanges cannot be accepted:

  • Customizable Products: Such as watches that have been engraved or any custom designed products.
  • Discounted or special sale items: may not be returnable or exchangeable.
  • Products that have been opened or visibly used: such as jewelry or accessories that have been worn.

4. Refund of shipping costs:

In the event of a shipping error on our part (such as sending the wrong or defective product), we will bear the shipping costs for returning the product. In the event of a return or exchange due to customer preference, the customer is responsible for the shipping costs.

5. Team response to customer support

We are here to help. If you have any questions about our return and exchange policy, or if you need assistance with the return or exchange process, you can contact our customer service team via:

  • Email: Support@venora.net
  • Phone: +96541092823

We will be happy to assist and answer any questions as soon as possible.

6. Modifications to the Return and Exchange Policy

Venora reserves the right to modify the Return and Exchange Policy at any time. Customers will be notified of any changes to this policy via the website or by email.

Thank you for choosing Venora Store. We are constantly working to improve your experience with us, and wish you a pleasant and successful shopping!